Frequently Asked Questions

Our goals

At EZ Checks, we have four primary goals:

• Make ordering business checks as EZ as possible.
• Offer highly customizable quality business checks at the lowest cost possible to you, the customer.
• Deliver high quality checks, which undergoes a thorough quality control process.
• Make you, our customer, 100% satisfied with our products and service.

When will my order ship?

All custom check-related orders received by 12:00 p.m. Pacific Time, will ship the next business day. Blank check paper and stock check envelopes will ship same day if your order is received by 12:00 p.m. Pacific Time (Monday through Friday). Toner, business and tax forms, and self-inking stamps ship within three business days. You will receive email notification of shipping date and shipping tracking #.

What shipping service do you use?

We use UPS ground for our standard shipping to the 48 continental states. Different carriers including the United States Postal Service may be used if found to be more cost effective. All website pricing includes free standard shipping to the 48 continental states. Shipping charges are added for Hawaii and Alaska due to the increased shipping fees charged by our carriers. Rush and expedited shipping options may be available at additional cost.

How do I track my order?

You will receive a shipping confirmation email that contains a link to track your order. You may also track your order from our website by clicking here.

Why does my order for multiple products sometimes turn into two or three orders?

Each custom printed product receives its own order number allowing for greater tracking ability. Stock products will receive one order number and will ship together. Tax products will also receive one order number and will ship together. You can easily track your shipment by using your order number in the Order Tracking section of our site.

How can I expedite my business check order?

When you place your order, you can select our Expedited Shipping option during checkout. At an additional cost, this option will ship up to 200 forms UPS Next Day Air or UPS Second Day Air and the remainder of your order UPS Ground or USPS at no additional charge. Expedited Shipping charges are:

• Up to 200 shipped Next Day Air - $49.00
• Up to 200 shipped Second Day Air - $39.00

In some instances, we may be able to print and ship pre-printed checks the same day if requested before 10 a.m. Pacific Time. Call us at 855.460.5553 to ask. An additional $100 rush fee will apply.

How can I expedite my tax forms order?

When you place your order, you can select our Expedited Processing option during checkout. At an additional cost, this option will process your order with one business day. In addition, you may also opt for expedited shipping below. Just choose Next Day Air, 2nd Day Air, 3-Day Select, or standard UPS Ground. All orders must ship to a street address. UPS does not deliver to a PO Box.

ALL EXPEDITED ORDERS CANNOT BE CHANGED OR CANCELLED ONCE PLACED DUE TO THE EXPEDITED NATURE OF THE ORDER.

How do I change or cancel my order?

To change or cancel your order, please email us right away. Since we process orders almost immediately, we can not promise that we will be able to modify or cancel your order before shipment.

Can I get a proof of my form before it is printed?

Once you design your check or form, you will have the option to download a full color, precise PDF of your form. It is an exact replication of what will be printed for you.

Can I order custom designed checks from you?

Of course. We are able to print checks with a variety of extra features such as ink and background colors, different pantographs, and custom graphics. Many of our customers have a unique company branding that they want reflected on their checks. Please call us at 855.460.5553 to discuss the various options.

Do you offer general printing such as custom envelopes?

Yes! We offer a full line of printing including letterhead, envelopes, brochures, apparel, and promotional products. Please call us 855.460.5553 for more details and to obtain a quick and easy quote.

Yes, all our products come with a 100% customer satisfaction guarantee!

EZ Checks guarantees your custom check :

• Will be printed within specifications as defined by the order generated customer proof.
• Will work as advertised with your designated software package.
• Will be shipped from our facility on or before the agreed upon ship date.

Your remedy, should any of these conditions not be met, will be to have EZ Checks replace the checks or forms at no additional cost to you, including the cost of shipping. Should your checks be damaged while in transit with an EZ Checks designated shipper, we will handle the claim with the shipper and replace any damaged forms at no cost. All EZ products also have the same 100% customer satisfaction guarantee. Please contact us with any issues or comments here. 

I received a call to verify my order. Why?

For enhanced security reasons, some orders may be held until we can verify the purchase and confirm the shipping address with the credit card holder. When this happens, we will call and/or email you for confirmation. In most situations, this will not cause any delay in the processing and shipping of the order.

What is your return policy?

All of our products come with a 100% customer satisfaction guarantee (see above FAQ). For custom printed computer checks and forms, EZ Checks guarantees they:

• Will be printed within specifications as defined by the order generated customer proof.
• Will work as advertised with your designated software package.
• Will be shipped from our facility on or before the agreed upon ship date.

Your remedy should any of these conditions not be met will be to have EZ Checks replace the checks or forms at no additional cost to you including the cost of shipping. Should your checks be damaged while in transit with an EZ Checks designated shipper, we will handle the claim with the shipper and replace any damaged forms at no cost to you.

All other EZ products also come with the same 100% customer satisfaction guarantee. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it.

TAX FORMS RETURNS

We will offer to exchange or refund your tax forms products if you are not 100% satisfied with them through December 31 of the current tax year (i.e., 2021 tax forms must be returned by December 31, 2021). Due to the seasonal nature of tax forms, we cannot offer refunds of tax forms after December 31.

Please contact us with any return or exchange requests or product issues here.

What are the security features for your different check offerings?

Value checks contain 13 security features (12 for value blank check stock). Custom premium checks contain 15 security features. Custom designed high security checks have 22 security features including a hologram. (20 for high security blank check stock). Please be aware that no one or all of our combined security features can or will totally prevent fraudulent actions against your check or document. Also note that ever increasing capabilities of color scanners and copiers can override the ability for our “VOID” feature to appear on scanned or photocopied documents.

Value check security features:

Tamper resistant paper
Chemically sensitive paper
Invisible fluorescent fibers in paper
“Void” pantograph background on check face
Colored background in the check face
“Original Document” on backer
Security screen on backer
Mobile deposit checkbox on backer
Padlock icon on backer
Warning box of security features on backer
Micro-print border (blank check stock only)
Warning band of security feature highlights on check face (blank check stock only)

Custom premium check security features:
Tamper resistant paper
Chemically sensitive paper
Invisible fluorescent fibers in paper
Microprint signature line
Padlock icon on check face
Colored background in the check face
Check numbering on the check face and stub(s)
“Original Document” on backer
Security screen on backer
Mobile deposit checkbox on backer
Padlock icon on backer
Warning box of security features on backer
“Void” pantograph background on check face (optional at no charge)
Warning band of security feature highlights on check face (optional at no charge)
Micro-print border (optional at no charge)

High security check security features:
Foil hologram with security pattern
Heat-sensitive icon (thermochromic ink)
True in-paper Fourdrinier watermark
Invisible fluorescent fibers
Red/blue visible fibers
Ultraviolet dull paper
Toner adhesion (Tonerfuse® II coating)
Chemically sensitive paper
High-resolution border
Microprint border
Microprint signature line (for custom printed checks only)
Padlock icon on face (for custom printed checks only)
Colored pantograph
Prismatic multi-color background
Warning band of security feature highlights
“Original Document” security screen
Washbox
Microprint endorsement lines
Mobile deposit checkbox
Laid lines
Padlock icon on back
List of security features

Can you provide greater detail on the security features of your High Security checks?

Yes. You can view images and a detailed description of each of the 22 security features along with a sample custom check and blank check stock on our description page.

What are your sustainability practices?

We are committed to working with our customers, employees and suppliers to help promote sustainability, reduce waste, and keep our planet clean. Our ongoing practices include:

• Use of renewable power - we are 100% powered by renewable wind energy through PGE's Clean Wind Program.
• Use of organic inks - we only print with non-toxic, organic inks that are completely free of heavy metals.
• Waste reduction - our employees actively recycle office paper, cardboard, aluminum cans, glass and plastics. We're always looking for ways to reduce our consumption of resources and decrease waste from our operation as much as possible.
• Fuel conservation - many of our production employees work a 4/10 schedule which helps them use 20% less fuel for commuting.
• Wetland Protection - in 2004 we purchased 100,000 sq. ft. of wetlands in Tualatin to protect it from development and contamination.

Is that a vintage green truck I saw in one of your photos?

Yes! In fact there are two different photos in our site. There is a free postcard for you if you find the one with both the red car and the green truck and email us the webpage in which you found the photo. Bonus points if you can name the car brand the red Tootsie Toy model represents. To contact EZ Checks, please visit our Contact Us page.